FAQ
Frequently Asked Questions (FAQ)
1. What is DailyGrocer.in?
DailyGrocer.in is an online grocery delivery service that brings fresh groceries, essential household items, and branded products right to your doorstep. We aim to make your shopping experience as convenient, affordable, and efficient as possible, so you never have to worry about running out of essentials again.
2. How does DailyGrocer.in work?
It’s simple! Just follow these steps:
Browse Our Store: Visit our website or app to browse through our wide selection of groceries and household essentials.
Add to Cart: Select the items you need and add them to your shopping cart.
Checkout: Review your order, choose your preferred payment method, and place your order.
Enjoy Fast Delivery: Once your order is confirmed, we will deliver your groceries to your door at the scheduled time.
3. What areas do you deliver to?
Currently, we offer delivery services within Bangalore. If you’re outside of our delivery zone, we are working hard to expand our coverage. Keep an eye on our website for updates!
4. How can I place an order?
To place an order:
Visit our website at www.dailygrocer.in or download our mobile app (available on both iOS and Android).
Browse the products you want to purchase.
Add items to your cart and proceed to checkout.
Enter your delivery address, choose a payment method, and confirm your order.
Once completed, you’ll receive a confirmation email with your order details.
5. Do I need to create an account to order?
While creating an account will make your future orders faster and easier, it is not mandatory to place an order. However, having an account allows us to store your preferences, track your order history, and provide better customer support.
6. What payment methods do you accept?
We offer a range of secure payment options to suit your needs:
Credit/Debit Cards (Visa, MasterCard, etc.)
UPI (Unified Payments Interface)
Net Banking
Cash on Delivery (COD) – available in select areas.
7. How can I track my order?
Once your order is dispatched, you will receive an order tracking number via email or SMS. You can use this tracking number to check the status of your delivery on our website or app. You can also contact our customer support team if you need assistance.
8. What if I’m not at home during delivery?
If you’re not at home at the time of delivery, don’t worry! Our delivery team will attempt to reach you using the contact details you provided. If you’re unreachable, the order may be rescheduled, or we may offer alternative solutions like leaving it with a neighbor or reattempting delivery at a later time. You can also reschedule delivery via our app or customer service.
9. Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. We can help with changes or cancellations only if the order has not been processed or dispatched yet. Once the order is out for delivery, we will not be able to modify it.
10. What if an item I ordered is out of stock?
In case of an out-of-stock item, we will notify you as soon as possible via email or SMS. We will either:
Substitute the item with a similar product of equal or greater value (with your consent).
Cancel the item and adjust the total cost of your order.
11. How do I return an item?
If you are not satisfied with any product, you can return it within 7 days of delivery. To request a return:
Contact our customer support team via email or phone.
Provide your order details and the reason for the return.
We will guide you through the return process and arrange for the pickup of the product.
Please note that perishable items such as fruits and vegetables are not eligible for returns unless they are damaged or spoiled during transit.
12. Are my payment details secure?
Yes! We take the security of your personal and payment information very seriously. We use SSL encryption and other advanced security measures to protect your data during transmission. We also comply with industry standards for secure payment processing.
13. Do you offer discounts or promotions?
Yes, we regularly offer discounts, special promotions, and loyalty rewards. To stay updated on our latest offers, sign up for our newsletter or follow us on social media. Additionally, you can enjoy exclusive savings on your first order when you subscribe to our platform!
14. How can I contact customer support?
Our friendly customer support team is available to assist you with any questions or issues you may have. You can contact us via:
Email: info@dailygrocer.in
15. What if I have allergies or special preferences for products?
We strive to provide clear information about ingredients and nutritional details for all products listed on our site. If you have specific allergy concerns or dietary preferences, please check the product descriptions carefully or contact our customer service for further assistance.
16. Can I create a shopping list or schedule recurring orders?
Yes! You can create a shopping list in your account to make future orders easier. You can also schedule recurring orders for items you use regularly, so you never run out of essentials.
17. Is DailyGrocer available on mobile devices?
Yes, you can shop for your groceries on the go by downloading our mobile app, available on both iOS and Android. The app offers the same features as our website, plus push notifications to keep you updated on promotions and delivery status.
18. What should I do if I receive damaged or incorrect items?
If you receive a damaged or incorrect item, please contact our customer support team within 24 hours of receiving your order. We will arrange for a replacement or refund, depending on the situation. We strive to provide quality service, and we’ll do our best to resolve the issue promptly.